Checkout is not currently live on this website. This policy will apply when customers can purchase Simply Apply credit packs.
1. When a refund may be available
A purchase may qualify when a verified technical failure in Simply Apply prevents the core paid functionality from working and our support team cannot resolve it after reasonable troubleshooting. Eligibility depends on the nature of the failure, affected usage, and the purchase record.
2. Contact support first
Before requesting a refund, contact us so we can diagnose the issue. Please include the email used for purchase, purchase date, pack purchased, Windows version, app version, a clear description of the problem, and relevant screenshots or error messages.
3. What is not normally refundable
- Change-of-mind requests after a pack has been purchased.
- Credits already consumed by successful automated applications.
- Employer decisions, rejected applications, or a lack of interview responses.
- Third-party platform restrictions, outages, account actions, or policy changes outside Jobiffy’s control.
- Problems caused by unsupported devices, network conditions, inaccurate information, or failure to follow reasonable troubleshooting steps.
4. Partial refunds and used credits
If only part of a pack is affected, we may offer a proportionate remedy based on the verified issue and unused portion. Credits already used for successful automated applications are not treated as failed service.
5. How decisions are made
We review the purchase, credit activity, diagnostic evidence, and support history. Where eligible, the refund will normally be returned through the original payment method. Bank or payment-provider processing times may apply after approval.
6. Requesting a review
Email contact@simply-apply.in with the details listed above. We normally acknowledge requests within 1–2 business days. This policy does not limit any mandatory consumer rights available under applicable law.